Privacy Policy

Last Updated: [11 April, 2025]

1. Information We Collect

Personal Information

• Identity & Contact Data: Full name, email address, phone number, passport details (for travel bookings), and billing address.
• Travel Details: Booking itineraries, flight/hotel preferences, special requests (e.g., dietary needs), and payment information.
• Account Credentials: Usernames, passwords (encrypted), and security questions for registered users.

Automated Data Collection

• Cookies & Tracking: We use cookies to analyze website traffic, remember preferences, and personalize content. You can manage cookies via browser settings.
• Device & Usage Data: IP address, browser type, operating system, and pages visited to improve site functionality.
• Location Data: Generalized location (city/country) for localized offers, if enabled on your device.

Third-Party Data

• Information from partners (e.g., airlines, hotels) to fulfill bookings.
• Social media data (if you link accounts or use social login features).

2. How We Use Your Information

• Service Delivery: Process bookings, send confirmations, and provide customer support.
• Personalization: Tailor travel recommendations and website content based on your preferences.
• Marketing: Send promotional offers (only with your consent) via email or SMS. Opt-out anytime.
• Legal Compliance: Fraud prevention, tax reporting, and response to legal requests.
• Improvements: Analyze user behavior to enhance our services and fix technical issues.

3. Data Sharing & Disclosure

We may share your data with:

• Travel Providers: Airlines, hotels, and tour operators to fulfill bookings.
• Payment Processors: Secure payment gateways (e.g., Stripe, PayPal) to complete transactions.
• Legal Authorities: When required by law (e.g., subpoenas, fraud investigations).
• Business Transfers: In mergers or acquisitions, with confidentiality protections.
• Anonymized Data: Aggregated statistics for market research (no personal identifiers).

4. Data Security Measures

• Encryption: SSL/TLS protocols for data transmission; PCI-DSS compliance for payments.
• Access Controls: Limited employee access to personal data on a need-to-know basis.
• Regular Audits: Security assessments to identify and address vulnerabilities.
• Data Retention: Personal data is stored only as long as necessary (typically 3–5 years post-booking unless legally required otherwise).

5. Your Rights & Choices

• Access & Correction: Request a copy of your data or update inaccuracies via your account settings or privacy@vjstravel.com.
• Deletion: Ask us to erase your data (exceptions may apply for legal records).
• Marketing Opt-Out: Unsubscribe from emails via the link in each message or adjust preferences in your account.
• Cookie Management: Disable cookies in browser settings (note: some site features may not work).
• Data Portability: Request a machine-readable copy of your data for transfer to another service.

6. International Data Transfers

Your data may be processed outside your home country (e.g., by global travel partners). We ensure protections via:

• Standard contractual clauses (EU GDPR compliance).
• Partner agreements requiring equivalent security standards.

7. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect their data without parental consent.

8. Third-Party Links

Our website may link to external sites (e.g., tourist attractions). We are not responsible for their privacy practices.

9. Policy Updates

We may revise this policy periodically. Changes will be posted here with an updated "Last Revised" date. Continued use constitutes acceptance.

10. Contact Us

For questions, data requests, or complaints:

• Email: privacy@vjstravel.com
• Phone: [+1-877-873-3074]